Refund policy

Help with an order

Email will@bemorenigel.com with your order number and tell us what has happened. Photographs can help us investigate damage or printing problems, but do not replace your statutory rights.

UK online orders: changing your mind

For non-personalised goods, including ordinary art prints, you can tell us you wish to cancel within 14 days after receiving your order. You then have a further 14 days to return the goods. You do not need to give a reason. Printing an existing design to order does not, by itself, make it personalised.

To cancel, email us with your name, order number and the items you wish to return. Your cancellation takes effect when you notify us; it does not depend on receiving approval from us. Please contact us for return-routing instructions before posting anything to a production partner.

For a change-of-mind return, you pay the return postage unless we agreed otherwise. Please pack the goods securely. You may inspect them as you would in a shop; we may deduct for any reduction in value caused by handling beyond what is necessary to establish their nature, characteristics and functioning.

Refunds

For a valid cancellation, we refund the item price and the original standard delivery cost. Any additional amount paid for an upgraded delivery service is not refundable as part of a change-of-mind cancellation. We refund using the original payment method within 14 days of receiving the returned goods or evidence that you sent them back, whichever is earlier.

Personalised commissions

The change-of-mind cancellation right does not apply to goods made to your specifications or clearly personalised, such as a commissioned drawing made for a named recipient. If you need to change or cancel a commission, contact Will promptly. We will explain the position for your particular order. This does not affect your rights if the work is faulty or not as described.

Faulty, damaged or incorrect goods

Contact us if an item is faulty, damaged on arrival or not as described. We will arrange the remedy required by your statutory rights, which may include a refund, repair or replacement. You will not be charged the necessary return costs for faulty or incorrect goods.

Customers outside the UK

Your applicable statutory consumer rights continue to apply. Contact us about the return or cancellation of your order so we can advise on the appropriate process.

Cancellation notice

You can use the following wording, but do not have to: “I give notice that I cancel my contract for the following goods: [items]. Order number: [number]. Ordered on / received on: [dates]. Name: [name]. Address: [address]. Date: [date].” Send it to will@bemorenigel.com or to Nigel Fine Art, 323 Dereham Road, Norwich NR2 3TJ, United Kingdom. Add your signature if sending it on paper.

Nothing in this policy restricts your statutory consumer rights.